Delivery Policy

For pieces available in stock - they will be posted within 5 working days after payment confirmation. Then it's up to the mail service and country of destination.

For pieces that are out of stock or for special orders such as exclusive pieces or a personalized detail - please allow up to 30 working days after payment confirmation for them to be posted.

All of Lily Silvestre's jewelry is handmade to order in our Brazilian workshop.


Please note: Duties and taxes for international freights are not included in your shipping costs. Items purchased from outside Brazil might have a customs fee charged by your local authority.



Return Policy

If you're not satisfied with your online purchase, it's possible to return it and exchange it for another item or ask for a refund. Note that we can only exchange it for a different design, not the same one with a different size. Freight costs will not be refunded and customers must pay for the return shipping.

Please make sure to contact us via e-mail !

The term to return your order is 7 consecutive days after receiving it. After that period any notification sent to our team will be disregarded.

The e-mail requesting return of the order must contain:

- the reason for the return
- the name of the buyer
- number and date of the order


Returns won't be accepted if the jewelry presents any of the following evidences:

- Inappropriate wear;
- Accidental damage or scratch;
- Damage due to wearing;
- Any maintenance service done out of our workshop or with no recommended supplier

In case of exchanges, the item must indicate no trace of wearing. After receiving the returned piece, you will receive a discount coupon at the same price as the jewelry you've purchased so you can buy any other available design available at our online shop . The coupon will expire after 90 consecutive days.

Pieces must be returned in the original packaging with all contents inside: certificate, cards, invoice, etc.

We will answer your return request e-mail with all the information you need for shipping the product back to us.

In case the returned jewelry does not comply with any of these requirements, Lily Silvestre reserves the right to refuse the exchange or refund the purchase.